Applying User Centered Design and System Usability Scale to Design Knowledge Management System for Exam Proctors in Higher Education

Authors

DOI:

https://doi.org/10.15294/sji.v11i4.9919

Keywords:

Knowledge management system, higher education, problems, solutions, user-centered design, system usability scale

Abstract

Purpose: This research aims to develop a system interface design solution to address the university’s knowledge management problem with exam proctors. Developing a knowledge management system is expected to maintain the integrity of examinees and reduce the risk of plagiarism. This research identifies user needs in business processes and maps them to relevant features based on previous research.

Methods: This research adopted a user-centered design methodology in developing interface design solutions, which consisted of four stages: understanding the context of use, specifying user requirements, designing solutions, and evaluating against requirements. Semi-structured interviews were used for data collection, and a system usability scale (SUS) questionnaire was employed for design solution evaluation.

Result: This research identified the needs of business processes in higher education in the context of exam proctors and mapped them to a suitable feature solution. Recommendations for information architecture and knowledge management system design implementation in higher education were also provided. This research achieved a SUS score of 74.8, indicating that the developed system met users’ needs.

Novelty: This research provides a practical implementation of developing a knowledge management system in higher education with user-centered design.

Author Biographies

  • Shabrina Salsabila Kurniawan, Universitas Indonesia

    Shabrina Salsabila Kurniawan is a dedicated fast-track master's student at the Faculty of Computer Science, Universitas Indonesia, with a bachelor’s degree in information systems and a master's degree in computer science. Her academic journey stands out for its excellence, showcasing a seamless integration of theoretical knowledge and practical application in her role as a student and a teaching assistant. Her research interests are related to e-commerce, e-business, information technology adoption, and user acceptance. For those seeking further information or potential collaborations, she can contacted at shabrina.salsabila01@ui.ac.id and https://orcid.org/0009-0005-4077-673X.

  • Nandhita Zefania Maharani, Universitas Indonesia

    Nandhita Zefania Maharani, a distinguished fast-track master's student and bachelor's graduate from the Faculty of Computer Science at Universitas Indonesia, excels as both a student and a teaching assistant in computer science and information systems. She has dedicated her academic journey to exploring the intersection of technology and societal advancement, with a focus on sustainability, ICT for development, and e-commerce. Notably triumphant in various business plan competitions, she has demonstrated her proficiency in these areas. She has an interest extends to the practical realms of business solution design and application prototype implementation, showcasing a harmonious blend of theoretical knowledge and practical application. She is reachable for further discussions and opportunities at nandhita.zefania@ui.ac.id and  https://orcid.org/0009-0007-4740-7157.

  • Dana Indra Sensuse , Universitas Indonesia

    Dana Indra Sensuse is a Professor, Lecturer, and Researcher at the University of Indonesia's Faculty of Computer Science in Depok, Indonesia. He specializes in knowledge management (KM), e-government, e-business, information systems (IS)/IT, management and governance, and data science and analytics. In 2004, he received his PhD from the University of Toronto. He has over 300 globally indexed scholarly articles and over 1,400 citations. For further inquiries or collaboration, Dana Indra Sensuse, the corresponding author, can be reached at dana@cs.ui.ac.id and https://orcid.org/0000-0002-0012-8552

  • Erisva Hakiki Purwaningsih, Universitas Indonesia

    Erisva Hakiki Purwaningsih is a doctoral student in the Faculty of Computer Science at the University of Indonesia, located in Depok, Indonesia. Her academic journey includes a master’s degree in Computer Sciences, which she successfully earned from Putra Indonesia University in 2008. Alongside her academic pursuits, she actively contributes to research as a valued member of the Ministry of Informatics and Communication, Republic of Indonesia. Erisva's professional interests span across various domains, including Supply Chain Management, Information Systems, Management, and Governance. As a fervent advocate for progress and innovation, Erisva Hakiki Purwaningsih has demonstrated her commitment to advancing knowledge and solutions within her areas of expertise. erisvaha.kiki@ui.ac.id and https://orcid.org/0009-0009-3156-9316

  • Deden Sumirat Hidayat , Badan Riset dan Inovasi Nasional

    Deden Sumirat Hidayat is a researcher at the National Research and Innovation Agency/ Badan Riset dan Inovasi Nasional (BRIN). He graduated as a doctor of computer science from the Faculty of Computer Science, University of Indonesia, Depok, Indonesia in July 2023. He obtained his master degree of Computer Sciences at Bogor Agricultural University in 2016. a He has an interest in the fields of KM, Information System, Management & Governance, data science, information and library science. He has experience in developing data mining-based knowledge management systems, particularly such as decision support systems. He also has experience as a web-based information system consultant and developer. He can be contacted at email: deden.sumirat@ui.ac.id and dede025@brin.go.id and https://orcid.org/0000-0002-1847-8665

Downloads

Article ID

9919

Published

23-02-2025

Issue

Vol. 11 No. 4: November 2024

Section

Articles

How to Cite

Applying User Centered Design and System Usability Scale to Design Knowledge Management System for Exam Proctors in Higher Education. (2025). Scientific Journal of Informatics, 11(4), 1043-1056. https://doi.org/10.15294/sji.v11i4.9919